Terms and Conditions

1.1 Reservation Request

All appointments are considered reservation requests. Submitting a reservation does not guarantee a confirmed booking.

1.2 Confirmation and Payment Processing

Once a reservation is reviewed and accepted, you will receive a confirmation email. Only at that time will your payment be processed. If a reservation cannot be confirmed, you will not be charged.

1.3 Service Availability

Reservations are subject to availability, location, weather, and staffing. Washee reserves the right to decline or reschedule any appointment request.

2.1 Payment Authorization

By providing payment details at checkout, you authorize Washee Inc. to charge your selected payment method once your reservation has been confirmed.

2.2 Pricing and Fees

All pricing is displayed prior to booking and may vary depending on vehicle type, service package, or location. Washee reserves the right to adjust prices without notice, but confirmed reservations will be honored at the rate quoted at the time of confirmation.

2.3 Taxes

Applicable taxes and service fees will be added to your total.

3.1 Customer Cancellations

You may cancel or reschedule your reservation up to 24 hours before your confirmed service time without penalty. Cancellations within 24 hours may result in a cancellation fee of up to 50% of the service cost.

3.2 Washee Cancellations

Washee reserves the right to cancel or reschedule a service due to weather conditions, staffing issues, or safety concerns. In such cases, customers will be notified promptly and offered the option to reschedule at no additional cost.

3.3 Service Changes

You may upgrade or change your service up to 24 hours in advance. Changes within 24 hours require confirmation from our staff.

3.4 Complaints and Claims

In case of any discrepancy, you may reach to us on info@thewashee.com, it typically takes 24-48 hours to claim a complaint.

4.1 Property Access

The customer must ensure that the service area (garage, driveway, or designated wash zone) is accessible, safe, and compliant with property regulations.

4.2 Water and Electricity

If required for certain services, customers agree to provide access to water or electrical outlets unless otherwise specified by Washee.

4.3 Unauthorized Areas

Washee technicians may refuse service in locations deemed unsafe, restricted, or unsuitable for performing vehicle washing.

5.1 Customer Vehicle Condition

Prior to starting service, customers should disclose any pre-existing damage, defects, or unique materials (e.g., wrap, ceramic coat). Washee is not liable for pre-existing damage or damage resulting from undisclosed conditions.

5.2 Limited Liability

While our team takes utmost care, Washee Inc. is not responsible for: damage caused by pre-existing conditions, defects, or weakened paint/trim; damage from poor weather, road debris, or misuse after service; loss or damage to personal items left in the vehicle.

5.3 Maximum Liability

In no event shall Washee's liability exceed the cost of the service provided. Washee does not provide coverage for indirect, incidental, or consequential damages.

5.4 Insurance

Washee maintains general liability coverage for its operations. However, customers are encouraged to maintain adequate vehicle insurance coverage for their own protection.

6.1 Preparation

Please remove all valuable items, electronics, and personal belongings from the vehicle before your scheduled service.

6.2 Communication

Customers agree to respond promptly to communication regarding their appointment, especially if location access or gate codes are required.

6.3 Behavior

Disrespectful or inappropriate behavior toward Washee staff will not be tolerated and may result in service termination without refund.

Services may be delayed or rescheduled due to rain, extreme temperatures, lightning, or other unsafe conditions. Washee will notify you as soon as possible and provide a rescheduling option without penalty.

Washee may take before-and-after photos of vehicles for quality control and marketing purposes. Personal details (such as license plates) will be obscured. If you prefer to opt out, please notify us by email at info@thewashee.com prior to your appointment.

All services are provided "as-is" and "as available." Washee makes no guarantees regarding specific outcomes, finish longevity, or appearance beyond the described scope of service.

You agree to indemnify and hold harmless Washee Inc., its employees, agents, and affiliates from and against any and all claims, damages, liabilities, and expenses arising out of your use of the Services, property access, or violation of these Terms.

These Terms shall be governed by and construed in accordance with the laws of the Commonwealth of Pennsylvania, without regard to its conflict of laws principles. Any disputes shall be resolved in the courts of Philadelphia County, Pennsylvania.

When you visit thewashee.com, you are communicating with us electronically. You will be required to provide a valid phone number while booking a service with us. We may communicate with you by e-mail, SMS, phone call or by posting notices on the website or by any other mode of communication. For contractual purposes, you consent to receive communications (including transactional, promotional and/or commercial messages), from us with respect to your use of the website and/or your booking request placed on the website.

Washee reserves the right to modify these Terms at any time. Updates will be posted on our website, and the date of the last revision will be updated accordingly. Continued use of our Services constitutes acceptance of the revised Terms.