Privacy Policy

1.1 Information You Provide Directly

• Name
• Email address
• Phone number
• Service address or building location
• Vehicle details (make, model, license plate, color)
• Payment information (processed securely via third-party providers)
• Any notes or instructions related to your service

1.2 Automatically Collected Information

When using our website, we may automatically collect: IP address, browser type and version, device information, pages visited and time spent on the site, cookies and similar tracking technologies. We use these to improve performance, security, and user experience.

1.3 Payment Information

Washee does not store full credit card numbers. All payments are processed securely through third-party PCI-compliant payment processors.

We use your information to:

• Create, manage, and confirm your reservation
• Contact you about your appointment
• Process payments once a reservation is approved
• Provide on-site car wash and detailing services
• Improve our website and services
• Respond to customer service inquiries
• Send transaction receipts, confirmations, and relevant notifications
• Comply with legal obligations

We do not sell or rent your personal data.

We may share information only in the following scenarios:

3.1 Service Providers

Trusted third parties helping us operate our business (e.g., payment processors, scheduling software, email service providers).

3.2 Compliance with Law

If required by law, legal process, or to protect our rights, safety, or property.

3.3 Business Transfers

If Washee undergoes a merger, acquisition, or asset transfer, customer information may be included.

We never sell customer information to data brokers or marketing networks.

We use cookies to:

• Remember your preferences
• Improve website functionality
• Analyze website performance

You may disable cookies via your browser settings, but doing so may affect site functionality.

We implement industry-standard safeguards to protect your information, including:

• Encrypted data transmission (HTTPS)
• PCI-compliant payment processing
• Access controls and authentication
• Regular monitoring for vulnerabilities

Although we take strong precautions, no system is 100% secure.

We retain your information only as long as necessary to:

• Provide services
• Maintain booking and transaction records
• Comply with legal, tax, or regulatory obligations

You may request deletion of your data at any time (see Section 8).

Washee does not knowingly collect information from individuals under the age of 18. Our services are intended for adults.

Depending on your location, you may have the right to:

• Access the personal data we hold
• Correct inaccurate information
• Request deletion of your data
• Opt out of non-essential communications
• Request a copy of your stored information

To make a privacy request, email us at info@thewashee.com

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those sites.

Washee may update this Privacy Policy from time to time. Any updates will be posted on our website with the "Last Updated" date revised accordingly. Continued use of our Services after changes indicates acceptance of the updated policy.